Reference

Terms Conditions That Govern Your Account

These terms set out what you agree to when you open and use a cikgu99 account — covering deposits through Touch 'n Go eWallet, Boost, and GrabPay, how your account is managed, and the conditions under which our service is available where local law…

Account EligibilityPayment TermsAccount SecurityDispute ResolutionService Availability
cikgu99 Terms Conditions That Govern Your Account
DATA & SECURITY

How We Handle Your Account Data

Your account data is stored securely and used only for the purposes described in these terms — account management, payment processing via Touch 'n Go eWallet, Boost, GrabPay, and support. We do not sell your personal information to third parties. If you want to request a copy of your data, update your contact details, or ask about retention periods, contact our support team directly through live chat or email.

Account Security

We use SSL encryption across all account pages. Your login session expires automatically after a period of inactivity to protect your account.

Data Retention

We retain account and transaction records for as long as required by applicable law or for the period needed to resolve disputes.

Cookie Use

Cookies are used to maintain your session and remember preferences. You can manage cookie settings through your browser; some features depend on session cookies to function.

Requesting Changes

To update your registered details or request account data corrections, contact support with your account reference and the change you need made.

CONTACT PATHS

Reach Us About These Terms

If a specific clause affects your account — a payment dispute, an account restriction, or a question about eligibility — our support team can walk you through what the relevant term means in practice. Players in Kuala Lumpur and across Malaysia reach us through the channels below. Response times vary by channel; live chat is the fastest path for anything time-sensitive.

Team online

Live Chat

Open the live chat widget from your account dashboard for the quickest response on terms-related queries.

Email Support

Send a detailed query to our support email address found in your account settings for written confirmation of any terms clarification.

Help Centre

Browse the Help Centre for plain-language explanations of specific clauses, account rules, and payment conditions.

Common Questions About These Terms

These are the questions we hear most often when it comes to account terms. If your question is not here, live chat can connect you with a team member who can check the relevant clause against your specific account.

These terms apply from the moment your account is created. Completing the registration process means you have accepted the current version of these terms and conditions.

We notify you via your registered contact details whenever terms are updated. The updated version will be dated at the top of this page so you can see what changed and when.

Access depends on local law where you are. Our service is available in regions where it is permitted; if your region restricts access, you may not be able to use the account.

Contact our support team first with your transaction reference. We will review the payment record and coordinate with the relevant payment provider to resolve the issue.

Accounts may be suspended for breaches including fraudulent payment activity, sharing account credentials, or attempting to access the service from a restricted region. Support can clarify the specific reason if your account is affected.

Send your request through live chat or email with your account reference. We will confirm what data we hold and the retention period that applies to your account records.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.