Reference

How cikgu99 Looks After Your Personal Data

When you open an account with us, we collect only what we need to keep it running securely — your contact details, payment method records, and session activity.

Account data handled with careTouch 'n Go eWallet, Boost, GrabPay payment recordsNo third-party marketing sharingClear data request processMalaysia member rights respected
cikgu99 How cikgu99 Looks After Your Personal Data
REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

If you want to review the data tied to your account, correct something we have on file, or ask us to remove records, our support team handles those requests directly. Reach out through any of the channels below and flag it as a privacy request so it goes to the right person quickly. We aim to acknowledge your request within one working day and resolve it as promptly as the nature of the query allows.

Team online

Live Chat

Start a live chat session from inside your account dashboard. Label your message as a privacy request and our support team will route it appropriately.

Email Support

Send your data query to our support email address. Include your registered account name so we can locate your records without unnecessary back-and-forth.

Account Help Centre

Log into your account, head to the Help section, and submit a ticket under Data and Privacy. This keeps your request on record with a reference number.

DATA HANDLING STANDARDS

How We Protect and Manage Account Data

Data security at cikgu99 is not a checkbox — it shapes how we build account flows, store payment records, and handle every support exchange. Here is what that looks like in practice across the four areas that matter most to members.

Cookies and Session Tracking

We use session cookies to keep you logged in and to remember your wallet preferences. You can clear these from your browser settings at any time, though doing so will end your active session.

Account Security Measures

Your account is protected by password authentication and OTP verification on sensitive actions such as withdrawal requests and contact detail changes. We do not store card numbers or e-wallet PINs on our servers.

Data Retention Periods

Active account records are kept for as long as your account is open. After closure, we retain only what Malaysian regulations require for the applicable period, then remove the rest.

Requesting Changes to Your Data

You may ask us to correct inaccurate details or delete data we no longer need to hold. Submit a request through live chat or email and we will confirm the outcome in writing.

Common Questions About Your Data Rights

These are the questions we hear most often from members about how their data is handled. If something is not covered here, open a support ticket and flag it as a privacy query.

We collect your name, contact details, and device information at registration. Once you deposit via Touch 'n Go eWallet, Boost, or GrabPay, transaction references are also recorded against your account.

We do not share your data with advertisers or data brokers. Payment processors such as those handling DuitNow or FPX transfers receive only what is needed to complete the transaction.

Submit a data access request through live chat or the Help Centre ticket system inside your account. Include your registered name and we will outline the records we hold.

Yes. Where no legal retention obligation applies, we will remove your records on request. Submit your request in writing via email or the Help Centre and we will confirm when it is done.

We keep records for the period required by applicable Malaysian regulations after account closure, then delete them. We do not hold data longer than the law requires.

We store only the transaction reference and timestamp from e-wallet payments — not your wallet PIN or account credentials. Those stay entirely within the respective payment platform.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.