How Our Legal Terms Apply to Your Account
When you open an account with cikgu99, you enter into a binding agreement that covers account creation, wallet transactions, dispute resolution and data retention. These terms apply within the jurisdictions where access is permitted under local law — we do not extend service beyond what is
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legally allowed in your region. Your account wallet activity, including deposits made via Touch 'n Go eWallet, Boost, and GrabPay, is logged and retained in line with our data retention policy. Transaction records are held for the period required by applicable law and may be referenced
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during any dispute review. We reserve the right to suspend or close accounts found to be in breach of these terms, including where fraudulent activity is detected. Any changes to our legal terms are communicated through your registered account, so keeping your contact details current matters.
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If you dispute a charge or transaction outcome, the documented process starts with a formal submission via our support channel — not an informal chat message. We aim to resolve all formal disputes within the timeframes set out in the policy. Players in Kuala Lumpur and
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across Malaysia accessing our platform do so under these same terms, consistently applied.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.